24 Hour Emergency Services Helpline


BENEFITS of Keyfind Home Doctor:

Home Emergency Repairs and Comprehensive Assistance

The customer is assisted with any home emergency or non-emergency on a 24/7 basis at the customer’s permanent residence which includes outbuildings on the premises. A home emergency refers to an unforeseen and unexpected event which requires immediate attention by an appropriate service provider in order to provide for the functioning of essential services and/or to limit consequential damage or sanitation risk.




Faulty lights, plugs, geyser thermostats, geyser elements, power failures, distribution boards, earth leakage relays, general house wiring, main cables light switches and burnt plug points.

Benefits exclude: changing or replacement of light bulbs, repair or replacement of specialized lighting and light fittings (eg. Neon lights, low voltage lights, transformers, spots etc.). Any damage as a result of a power surge from the power supplier, compliance certificates, underground electrical fault detection, any service provider power failures or ripple relay failures.


Replacement of broken windows, sliding doors.
Benefits exclude: mirrors.


For car and home if car keys are locked inside the vehicle, replacement of broken locks in the home.
Benefits exclude: replacement of lost keys.


Blocked drains, leaks (toilets etc.) tap washers, toilet rubbers, geyser valves, burst pipes, blocked baths, blocked sinks, blocked taps, shower outlets and water connections.

Benefits exclude: blockage due to cement, collapsed pipes, extensive tree roots or other foreign objects which cannot be opened by standard drain equipment, replacement or re-routing of pipes, specialized or imported sanitary ware, replacement of taps, cleaning septic tanks and French drains, refitting or replacement of tiles and paving, underground water fault detection, burst geyser(s) including any consequential losses whether direct or indirect as well as any damage/loss to geyser(s) valves, thermostats or overflow which is covered by any other insurance / warranty scheme or maintenance plan.


Access to Emergency Medical Service
The customer is in touch with a 24 hour helpline to respond to medical emergencies of any kind. The benefits include:
Free telephonic medical information and advice for minor ailments. evacuation by a fleet of vehicles eg. ambulances from the public and private medical services, helicopters, fixed wing aircraft to the nearest most appropriate medical facility, monitoring of the patient’s condition and location, messaging to next of kin on a regular basis until the caller/patient is admitted at a medical facility, childsafe – travel companion for stranded minors with medical supervision if needed, guaranteed hospital admission limited to R5000.00 – refundable by customer’s medical aid, medical referral – national database of medical doctors, medical facilities, pharmacies etc. are available telephonically, information on poison and drugs, interfacility transportation in the event of an emergency situation.
Access to HIV Aids treatment line.

Cost in terms of services rendered by a service provider is payable by the customer’s medical aid.

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